Devinder Kishore is the Director Marketing, Customer
and Market operations Nokia India. He is responsible for
strengthening the Nokia brand and enhancing the
capabilities of the Nokia marketing organization in
India. As the mobile handset morphs from a technology
to a consumer durable product, Devinder will lead
the India marketing team in creating and executing
strategies that will help Nokia redefine its leadership
position and create a consistent brand experience
amongst customers. Devinder has over two decades of
experience in product and consumer marketing in India.
Q. LBS IS BEING SEEN AS THE NEXT BIG PUSH FOR THE MOBILE HANDSETS.
HOW DO YOU SEE THE MARKET OF ASIA IN GENERAL AND INDIA
IN PARTICULAR IN CONTEXT OF THE ABOVE REMARKS?
The mobile based navigation is taking shape and India is gearing
up to adapt and adopt the new technologies. Location
Based Services (LBS) helps locate the precise geographical
presence of the mobile device and provide services based on
this 'location' information. According to Canalys India is now
the third largest smart phone market in the Asia Pacific
region, after Japan and China, with quarterly shipments
exceeding 1 million units for the first time in Q4 2007. Also
with an expected 19 million more smart phones shipping here
over the next three years it is evident that it will provide a
great foundation for navigation applications and locationbased
services (Source: Canalys)
In India, Location Based Service service is currently in its
nascent stage but there are clear indications that it will
become one of the most sought after service in a few years,
thanks to its tech-savvy young population.
Q. IS THERE ANY POSSIBILITY OF LBS BEING BUNDLED INTO NOKIA'S
LOW COST HANDSET OR WHAT IS GOING TO BE YOUR STRATEGY TO
MAKE NAVIGATION SERVICES APPEALING TO MASSES?
Nokia is working towards making navigation and mapping in
a mainstream phenomenon. Our strategy
to make navigation services appealing
to masses will be by introducing
world class maps and enriched navigation
experience through innovative
devices and applications. Further using
the basic navigation application as such
is free, but you need to pay for the
GPRS/3G connection according to your
operator service plan for downloading
maps from the server or searching map
data in online mode.
For e.g our latest GPS device Nokia
6210 Navigator combines familiar personal
navigation capability with smartphone
connectivity, enabling new convergent
services in a compact, pocketable
all-in-one device.
The Nokia Maps 2.0 application is a
fully integrated GPS navigation solution
that is ready to use immediately, even
without a SIM card. With the Navigator
key you can easily access the application
and find specific routes and locations,
or locate services like restaurants and
hotels. Voice guidance helps you to find
the quickest way to your destination,
either by walking or driving.
The complete navigation software
including local country map is preinstalled
and included in the sales package.
The size of the memory card is
1GB.
As a responsible market leader, one of
the things Nokia would be focusing on
is educating the mobile users on the
concept and benefits of Navigation and
LBS. To give a true and 'live' Navigation
and mapping experience, we have also
rolled out a unique initiative wherein
Navigation cabs will be stationed across
hundreds of our outlets in the 8 navigable
cities to give users a firsthand experience
of this exciting service. This will
help users have an in depth understanding
of the concept of maps & navigation.
Q. WHAT ARE THE OBSTACLES FACING THE
MASS USE OF LBS ENABLED HANDSETS IN
INDIA? WHAT STRATEGIES WILL BRING LBS
FOR IMMEDIATE SUCCESS?
There are lots of challenges for the
widespread adoption of location-based
services - one being commitment from
the wireless industry to create awareness
of services and to design easy-touse
interfaces. Industry-wide efforts
to deploy A-GPS networks, launch AGPS
devices, and offer a wide range of
compelling applications that meet the
needs of savvy wireless users and
sophisticated businesses will remain
a critical success factor for locationbased
services.
Further unawareness of the users on
the concept of Navigation and location
based services is a significant challenge.
As a responsible market leader, one of
the things we would be focusing on is
educating the mobile users on the concept
and benefits of Navigation and
Location Based Services by showcasing
live demos at various touch points
(Shopping malls, Nokia Concept stores,
Airports etc) across the 8 cities where
GPS is available.
We have also rolled several consumer
connect initiatives for the mass use an
acceptance of Location Based Services.
For e.g: N78 Fusions Challenge wherein
consumers across 8 mapped cities
would participate in the unique contest
and explore the fun of location tagging.
Q. WHAT IMPACT LBS CAN HAVE ON USABILITY,
AND HOW IT WILL CHANGE THE WAY WE
USE MOBILE OBJECTS IN THE FUTURE?
Interest for location based services is
rising in India, and the growth in GPS
handsets is accelerating. As the use of
location-based services not only benefits
to the customers but also offers benefits
to the industry, including network
operators.
Create competitive differentiation:
Operators who are first to offer location
services, or offer unique applications,
gain a competitive edge over others with
their unique proposition.
Expand services: A-GPS increases the
value of services that operators can
offer, while also enabling a much wider
range of revenue-generating services.
Enhance existing services: The accurate
positioning capabilities delivered by
A-GPS can enhance many existing services
in addition to enabling new applications.
Increase 3G data usage: The use of
important context information (like
maps, databases, etc.) for location
services or location enhanced applications
can drive 3G data usage.
Protect revenue streams or create new
ones - Offering location services may
drive ARPU growth, increase the number
of new subscribers, and/or reduce
them.
Q. HOW DO YOU SEE THE ENTRY OF iPHONE
WITH GPS AND SIMILAR MOBILE DEVICES
ENTERING THIS MARKET?
It is an interesting device and competition
is always a good and stimulating
thing for all. Looking at the iPhone
it is clear that Apple shares Nokia's
vision of phones becoming more like
multimedia devices - one device that
can do lots of different things so
you don't have to carry a separate GPS
device, music player, camera, phone,
etc. This is something we have
been working on for some time now and
are focused on using design to
make these experiences that people
love to use.
We strongly believe that traditional
single purpose, non-connected, devices
like MP3 players and cameras will be
marginalized and overtaken by
converged multimedia devices in the
future.
We are the clear global market leader
in converged multimedia devices with
almost 60.5 million devices sold globally
in 2007. In fact, we have already rolled
out 14.6 million converged devices in
Q1 2008.
Nokia products have long been recognized
for being easy to use and having
an intuitive user interface and we are
committed to offer the ultimate mobile
convergence experience to our consumers,
where people can participate,
interact and share their experiences
with the world.